Payment
• We accept MasterCard, Visa, Switch, Solo and Delta.
Payment Processing
• You can pay for your order online 24/7, by visiting the checkout pages or
• Alternatively you can contact our Customer Services on 0845 130 5224 Monday- Friday 8.30am - 5pm.
Prices
• Prices are as shown on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
•
It may be necessary to change prices either up or down, from time to
time, including any alterations to the rate of VAT. Any price changes
will be confirmed to you at the time of ordering.
Order Deposit
•
On acceptance of your furniture order we will take a deposit of 50% (for items over £200) of
the value of the item plus the delivery charge if applicable.
•
Once your furniture is available for dispatch, our customer services
team will contact you to process the remaining balance. Once a full
payment for your order has been processed our Customer Services
representative will arrange a convenient delivery date and time.
Order Confirmation
•
You will receive an order receipt confirmation email as soon as you
have placed an order. Please keep it in a safe place as it might be
required for future reference. If you do not receive this email please
contact customer.services@funktionalfurniture.co.uk, so that we may
investigate and confirm that your order has been placed successfully.
Delivery Information
• Standard delivery lead time for all furniture is 12 weeks of
ordering. As many of our products are made to order, delivery might
vary due to unforeseen circumstances. Please refer to a delivery lead time
stated on individual product pages. Should you require further
information, please contact Customer Services.
• Non-furniture items are usually delivered within 6 weeks.
Delivery charges
• Furniture deliveries are subject to a minimum £6.14 delivery charge. The actual charge depends on the weight of the product and delivery method. Please refer to individual product for details. This charge covers the cost of transportation by our selected partner. At FunktionalFurniture we never aim to profit from delivery charges and we strive to pass only direct costs of handling and delivery.
• Non-furniture deliveries are charged depending on the weight of the item and delivery method. Please refer to individual product for details.
• We strive to deliver our products within a previously arranged time. Please ensure that there is somebody to accept and supervise the delivery. Usually we will not require any help, as we insist on two person delivery teams.
Delivery Zones
• Zone 1 - All Mainland UK & following Scottish Postcodes Zones
All AB
All DD
All DG
All EH
All FK
All G
IV1-IV2
All KY
All KA (excluding KA27 & KA28 which are Zone 3 Scottish Islands)
All ML
PA1-PA19
PH1-PH18
All TD
• Zone 2 - Scottish Highlands within the following postcodes
IV3-IV40
IV52-IV54
IV63
KW1-KW14
PA20-PA40
PH19-PH40
PH60
• Zone 3 - Offshore / Scottish Isles
All HS (Western Isles)
IV41-IV51
IV55-IV56 (Skye)
KA27-KA28 (Arran & Millport)
KW15-KW17 (Orkney)
PA41 (Gigha)
PA42 (Islay)
PA60 (Jura)
PA61 (Colonsay)
PA62-PA67 (Mull)
PA77 (Tiree)
PA78 (Coll)
PH41 (Muck)
PH42 (Eigg)
PH43 (Rum)
PH44 (Canna)
All ZE (Shetlands)
Guernsey
Jersey
Isle of Man
Returns
• In the rare event that goods are faulty or damaged on delivery, please contact Customer Services on 0845130 5224 or customer.services@funktionalfurniture.co.uk and we'll arrange an exchange.
• If you are unhappy with a product for any reason, send it back to us in together with the original packaging and provided they are in a saleable condition we'll provide a full refund or a replacement.
• You must notify us in writing (email or post) within 7 days
from delivery.
• Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty.
• You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order. Certificates are available free of charge from the post office. On high value items it is advisable to arrange an appropriate level of insurance to cover any transit damage.
• Returns and exchanges will be processed as soon as possible after arrival. Any refunds will be issued to the card used during purchase.
• Our returns address is:
FunktionalFurniture.co.uk
Alphason House
Swan Lane
Hindley Green
WN2 4EZ.
Operating Hours
• Our Customer Services are open Monday- Friday 8.30am - 5.30pm. Please note our offices are closed during Bank Holidays.